Ultimutt Petcare Private Limited
Ultimutt Petcare Private Limited (“Company”, “We”, “Us”, “Our”), a company incorporated under the Companies Act, 2013, having its registered office in India, operates the Ultimutt mobile application, website, and related services (collectively, the “Platform”).
The Company is committed to protecting Your privacy and the information You share while using the Platform. This Privacy Policy describes how information is collected, used, stored, processed, disclosed, and protected.
This Privacy Policy forms an integral part of the Terms & Conditions and shall be read together with them.
By accessing or using the Platform and clicking “I Accept” or equivalent, You consent to the practices described in this Privacy Policy.
This Privacy Policy:
- Constitutes an electronic record under applicable Indian laws, including the Information Technology Act, 2000; and
- Does not require any physical or digital signature.
1. Information We Collect
1.1 Personal Information
We may collect:
- Name, phone number, email address
- Address and location details
- Account credentials
1.2 Pet Information
- Pet name, breed, age
- Medical history and vaccination records
- Behavioral traits
- Grooming preferences
This information is collected as part of the health and behavior disclosures required under our grooming consent process, and is used to make safety and service decisions for your pet.
1.3 Transaction Information
- Payment details (processed via secure third-party gateways)
- Booking history
- Service preferences
1.4 Technical Information
- IP address
- Device information
- App usage data
- Log files
2. Usage of Information
The information collected may be used for:
- Account creation and management
- Identity verification
- Delivery of grooming and related services
- Safety and operational decisions (including medical handling during grooming sessions)
- Personalization of services
- Customer support and communication
- Sending transactional messages (non-optional)
- Marketing and promotional communication (with opt-out option)
- Fraud detection and prevention
- Internal analytics, audits, and service improvement
- Compliance with legal obligations
We may also use the data for any purpose incidental to the above or with Your consent.
3. Sharing and Disclosure
We may share Your information with:
3.1 Service Providers
- Groomers
- Veterinarians
- Logistics and transport providers
Sharing with these parties is directly tied to delivering the grooming service you have booked and to the medical consent and emergency-care authorizations you provide.
3.2 Third-Party Vendors
- Payment processors
- Analytics providers
- Marketing partners
Such parties are contractually obligated to maintain confidentiality.
3.3 Legal and Regulatory Authorities
Information may be disclosed:
- To comply with applicable laws
- To respond to legal requests
- To enforce agreements
- To protect safety and prevent fraud
The Company may do so without prior notice where legally required.
3.4 Business Transfers
In case of a merger, acquisition, or sale of business/assets, Your data may be transferred to the new entity.
3.5 Aggregated Data
We may share anonymized and aggregated data for analytics and business purposes.
4. Third-Party Links and Services
The Platform may contain links to third-party websites or services (“Third Party Sites”). The Company is not responsible for their privacy practices or data handling. Users are advised to review third-party policies independently.
5. Cookies and Tracking
We use cookies and similar technologies for:
- Platform functionality
- Performance tracking
- Personalization
- Advertising
Cookies may be session-based or persistent. Users can control cookies through browser settings; however, disabling cookies may affect Platform functionality.
6. Data Security
The Company implements reasonable security measures, including encryption, access controls, and secure infrastructure. However, no system is completely secure, and data transmission over the internet carries inherent risks. The Company shall not be liable for breaches beyond its reasonable control unless caused by gross negligence.
Users are responsible for maintaining the confidentiality of their account credentials.
7. Data Retention
We retain information as long as necessary to provide services, for legal and regulatory compliance, and for internal business purposes. Certain data may be retained even after account deletion where required by law.
8. User Rights
Subject to applicable law, You may:
- Access Your data
- Correct inaccuracies
- Request deletion
- Withdraw consent
Requests can be made by contacting the Company using the details in the Grievance Redressal section below.
Note: Certain services, including grooming services requiring health and behavioral disclosures, may not be available if required information is not provided.
9. Children and Minors
The Platform is not intended for individuals under 18 years of age. If accessed by a minor, it is deemed to be under parental or guardian consent. The Company does not knowingly collect data from minors without such consent.
10. User Obligations
By using the Platform, You agree:
- Not to misuse any data accessed
- Not to share, sell, or exploit user data
- To maintain confidentiality of information
11. Grievance Redressal
For any grievances or complaints, contact:
- Grievance Officer: Hitesh Vats
- Email: build@ultimutt.com
The Company will acknowledge grievances within 24 hours and resolve them within 15 days.
12. Account Deletion
Users may delete their account by requesting on the above email id. Upon deletion, personal data will be removed from active systems; certain data may be retained for legal compliance.
13. Amendments
The Company reserves the right to modify this Privacy Policy at any time. Changes shall be effective immediately upon posting. Continued use of the Platform constitutes acceptance.
14. Governing Law
This Privacy Policy shall be governed by the laws of India. Jurisdiction: Delhi courts.